Shipping & Returns Policy
INDULGE CONTEMPORARY SILVER JEWELLERY OFFERS FREE EXPRESS SHIPPING AUSTRALIA WIDE ON ALL ORDERS OVER $99.
ORDERS $99 AND UNDER WILL INCUR A FLAT RATE SHIPPING FEE OF $9.95 FOR EXPRESS SHIPPING.
We choose to use express post with Australia Post with signature on delivery included for speedy 1-3 business day delivery and added security for your own piece of mind.
Our express shipping comes with a tracking number, you will receive this via email once your order has been dispatched. Orders can be tracked online, with your tracking number at: www.auspost.com.au/track
All orders received by 2pm AEST are dispatched the same day, any orders received after this time will be dispatched the following business day.
Before your jewellery is shipped to you, it is thoroughly inspected to ensure it lives up to our quality standards.
30 DAY REFUND / EXCHANGE POLICY
If you wish to return or exchange an item purchased off our website due to change of mind, you may do so within 30 days from purchase date.
The following conditions must be met:
- The items must be returned in their original condition in their original packaging. (This includes original tags on watches)
- The items must not have been worn, damaged or altered in any way.
- You must supply your invoice as proof of purchase.
Due to hygiene reasons we cannot refund or exchange earrings unless faulty.
If you wish to return or exchange an item please email us at firstname.lastname@example.org and ship to:
102 Brisbane street
We do not refund any original shipping costs and return shipping is at your own expense. For all orders that received free shipping, the purchase price of the goods will be refunded less a $9.95 shipping recovery fee. This shipping recovery fee covers the minimum shipping cost our business incurs when sending out any parcels that receive free shipping. It is recommended that you ship your return with appropriate tracking as Indulge Jewellery is not responsible for any return that is lost or damaged in transit.